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Understand the Rules Behind Your Account

Every account on jo188 operates under a clear set of legal terms — covering how your data is handled, what conditions apply to your wallet activity across DANA, OVO, and GoPay, and how access is determined by your local law and eligible region.

Jurisdiction-aware accessDANA, OVO, GoPay wallet conditionsAccount data policyIndonesia-eligible regions onlyContact path for legal queries
jo188 Understand the Rules Behind Your Account
HOW WE HANDLE THIS

Data Handling, Security and Your Rights

We built jo188's account infrastructure around a few non-negotiable practices: your data is not sold, your wallet credentials are never stored in plain text, and you can request a copy or deletion of your personal data at any time through our support channels. Here is how each area works in practice.

Cookie and Tracking Policy We use session cookies to keep your account logged in and analytics cookies to track page performance. You can manage cookie preferences through your browser settings at any time.
Account Security Practices Account login uses OTP verification tied to your registered mobile number. If a login attempt comes from an unrecognised device, we trigger a secondary verification step before granting access.
Data Retention and Deletion We retain account data for as long as your account is active and for a period after closure as required by our operational obligations. Submit a deletion request via email to start the removal process.
Who to Contact and How For any legal notice, data correction request, or account closure query, contact us through live chat or email with your account ID and linked wallet number — DANA, OVO, or GoPay — as your identity reference.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how these terms apply to your account, or you want to submit a formal request about your personal data, there are direct channels to reach our team. We handle legal queries separately from general account support to make sure your request lands with the right person. Response times vary depending on query complexity, but all formal data requests are acknowledged within a reasonable period.

Team online

Live Chat Support

Open the chat icon in the bottom corner of any page. Select 'Account and Legal' from the category menu to route your query directly to the right team.

Email for Data Requests

Send formal data access or deletion requests to our support email. Include your registered account name and the e-wallet number linked to your account for verification.

Account Help Centre

Visit the Help Centre under your account settings. The Legal and Policy section covers common questions about data use, wallet conditions, and account closure procedures.

What You're Likely Asking About Legal Terms

These questions cover the areas we hear about most when it comes to account conditions, data rights, and legal access. If your question isn't answered here, reach us through live chat and select the legal category.

Yes. Account access depends on local law and the eligible regions we serve. We assess this during registration and may restrict access if your region falls outside permitted areas under applicable law.

We collect your name, contact details, date of birth, and the e-wallet number you use — such as your OVO or DANA number — for payment verification. We do not collect data beyond what is needed for account operation.

Yes. Send a data access request to our support email with your account ID and linked wallet number. We will acknowledge your request and provide the relevant data within a reasonable timeframe.

Submit a deletion request through live chat or email. Select the account closure category, include your registered details and GoPay or DANA number for identity verification, and our team will process it.

The same terms apply across all eligible Indonesia regions. However, access itself varies by local law. If regulations change in your area, your account access may be affected without advance notice from us.

Your DANA, OVO, or GoPay details are retained for a period after account closure as required by our operational obligations, then removed. You can request earlier deletion through our data removal process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.